Illustrated Design Methods & Tools

In addition to thinking and chewing bubble gum while leading a team... I can draw too.

Sometimes I need to roll up my sleeves and illustrate. Here are a few examples of Customer Journey Maps, Design Thinking mix-and-match activities to help clients express their needs, Field Guides (research note taking, but feels more personalized), and really long Service Design Posters with detail, accompanied with meeting sized hand-outs.

Clients shown: Aetna, Aeroplan, McDonalds & U.S. Cellular